Welcome to Maison De Rose Australia. These Terms & Conditions govern your use of our website and your purchase of our products.

By accessing or using our website, you agree to these Terms & Conditions. Please read them carefully before using our website or placing an order.

1. About Us

This website is operated by Maison De Rose Australia. In these Terms & Conditions, “we”, “us”, “our” and “Maison De Rose Australia” refer to Maison De Rose Australia.

2. Use of Our Website

You agree to use our website lawfully and responsibly and not to:

• Use the website for unlawful or fraudulent purposes

• Attempt to gain unauthorised access to our website or systems

• Interfere with the security or operation of the website

• Copy, reproduce or misuse our website content without permission

We may update, modify or discontinue parts of our website from time to time where reasonably necessary.

3. Products and Product Information

We aim to ensure that product descriptions, images, ingredients, pricing and other information displayed on our website are accurate and current.

However, minor variations may occur, including variations in product packaging, colour, appearance or presentation.

Product images are provided for illustrative purposes and may appear differently depending on your device or screen settings.

Our products are intended for their stated cosmetic and skincare purposes and should be used according to the directions provided.

Individual skin results may vary. If you experience irritation or an adverse reaction, discontinue use and seek appropriate professional advice.

4. Product Availability

We make reasonable efforts to keep product availability information on our website accurate.

However, products may become unavailable or temporarily out of stock without notice.

If we are unable to fulfil an order after it has been placed, we will contact you and provide an appropriate solution, including a refund where applicable.

5. Pricing

All prices displayed on our website are in Australian Dollars (AUD) unless otherwise stated.

We aim to ensure that all prices are accurate. If we identify a genuine pricing or listing error before your order is fulfilled, we may contact you to discuss the correct price or cancel the affected order and provide an appropriate refund.

Any applicable delivery charges will be displayed during the ordering process.

6. Orders

When you place an order, you agree to provide information that is accurate, complete and current.

We reserve the right to decline or cancel an order where reasonably necessary, including where we identify suspected fraud, unauthorised activity, an obvious pricing error, product unavailability or an inability to fulfil the order.

If we cancel an order after payment has been received, we will provide an appropriate refund.

7. Payments

Payments may be processed through trusted third-party payment providers.

You agree to provide valid and accurate payment information when placing an order.

We do not ordinarily store complete payment card details.

Payment providers may have their own terms and privacy policies, which may apply to payment transactions.

8. Shipping and Delivery

We aim to process and dispatch orders within the timeframe stated on our website or communicated to you.

Delivery times may vary depending on your location, delivery method, courier or other circumstances outside our reasonable control.

We are not responsible for delays caused by circumstances outside our reasonable control, including courier delays, severe weather, natural disasters, customs processes, industrial action or other events affecting delivery.

If an order is lost, damaged or significantly delayed, please contact us so that we can assist you.

Nothing in these Terms & Conditions limits your rights under the Australian Consumer Law.

9. Returns, Refunds and Consumer Guarantees

Our returns and refund procedures are set out in our Refund Policy.

Nothing in these Terms & Conditions or our Refund Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Our products come with consumer guarantees that cannot be excluded under Australian law. Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy where a product does not meet the applicable consumer guarantees.

For change-of-mind returns, our Refund Policy will apply, subject to any rights you have under Australian Consumer Law.

10. Intellectual Property

All content on this website, including:

• Maison De Rose Australia branding and logos

• Text and written content

• Product names and descriptions

• Images and photography

• Graphics and design elements

• Videos

• Website layouts and materials

is owned by or licensed to Maison De Rose Australia unless otherwise stated.

You must not copy, reproduce, modify, distribute, publish or commercially use our content without our prior written permission, except where permitted by law.

11. Website Availability and Information

We aim to provide a reliable and accurate website. However, we do not guarantee that the website will always be available, uninterrupted or free from errors.

We may temporarily suspend or modify the website where reasonably necessary for maintenance, security, updates or other operational reasons.

12. Limitation of Liability

To the maximum extent permitted by law, Maison De Rose Australia is not responsible for loss or damage arising from your use of the website where such liability can lawfully be excluded.

Nothing in these Terms & Conditions excludes, restricts or modifies any liability or consumer rights that cannot legally be excluded, restricted or modified under Australian law.

In particular, nothing in these Terms & Conditions limits your rights under the Australian Consumer Law.

13. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, hold and protect personal information.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, services or platforms.

These third-party websites are not controlled by Maison De Rose Australia. We are not responsible for their content, availability, privacy practices or terms and conditions.

You should review the terms and privacy policies of third-party websites before using them.

15. Changes to These Terms & Conditions

We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services or legal requirements.

Updated Terms & Conditions will be published on this page with a revised Last Updated date.

Your continued use of the website after an update means that the updated Terms & Conditions will apply to your future use of the website, subject to your rights under applicable law.

16. Governing Law

These Terms & Conditions are governed by the laws applicable in New South Wales, Australia.

Any dispute will be dealt with in accordance with applicable Australian law.

17. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Maison De Rose Australia
Email: contact@maisonderose.com.au
Website: Maison De Rose Australia

Last Updated: September 2026