Maison De Rose Australia respects your privacy and is committed to protecting your personal information. We aim to handle personal information responsibly, securely and transparently.
This Privacy Policy explains how Maison De Rose Australia collects, holds, uses and discloses personal information when you visit our website, purchase our products, contact us or otherwise interact with us.
Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We collect personal information that is reasonably necessary to operate our business and provide our products and services.
Depending on how you interact with us, the information we may collect includes:
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Name
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Email address
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Telephone or mobile number
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Billing and shipping details
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Delivery address
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Order and transaction details
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Information you provide when contacting us or making an enquiry
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Website and technical information, such as browser type, device information and website usage
We generally collect personal information directly from you when you place an order, contact us, complete a form, subscribe to communications or otherwise use our website.
2. How We Use Your Information
We may use your personal information to:
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Process and fulfil your orders
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Arrange delivery of products
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Process payments
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Respond to enquiries and provide customer support
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Communicate with you about your orders and our services
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Improve our products, website and customer experience
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Maintain website security and functionality
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Meet our legal and business obligations
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Send marketing communications where you have provided consent or where otherwise permitted by law
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us.
3. How We Hold and Protect Your Information
We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.
Personal information may be stored electronically through our website platform, business systems and trusted service providers.
We use reasonable technical and organisational measures to protect personal information. However, no method of electronic storage or transmission can be guaranteed to be completely secure.
4. Disclosure of Personal Information
We do not sell, rent or trade your personal information.
We may disclose personal information to trusted third-party service providers where reasonably necessary to operate our business. These may include:
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Payment processing providers
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Website and technology providers
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Delivery and logistics providers
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Website analytics and marketing service providers
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Professional advisers and other service providers
We only disclose personal information where reasonably necessary for the relevant business purpose, where you have provided consent, or where disclosure is required or authorised by law.
5. Overseas Disclosure
Some third-party service providers we use may store or process personal information outside Australia.
Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure that the information is handled appropriately and in accordance with applicable privacy obligations.
Where practicable, we will identify relevant overseas recipients or countries in which they are located in this Privacy Policy or provide further information upon request.
6. Payment Information
Payments made through our website may be processed by trusted third-party payment providers.
These providers may collect and process payment information in accordance with their own privacy policies and security practices.
Maison De Rose Australia does not ordinarily store complete payment card details.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
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Support website functionality
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Remember preferences
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Understand website usage
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Improve website performance
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Improve the customer experience
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Support relevant analytics and marketing activities
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some areas of our website.
8. Access and Correction
You may request access to personal information we hold about you.
You may also request that we correct personal information if you believe it is inaccurate, incomplete or out of date.
To make an access or correction request, please contact us using the details provided below.
We will respond to requests within a reasonable period and in accordance with applicable privacy requirements.
9. Privacy Complaints
If you have concerns about how Maison De Rose Australia has handled your personal information, we encourage you to contact us first so that we can investigate and respond to your concern.
Please provide sufficient information to allow us to properly investigate your complaint.
We will take reasonable steps to address privacy complaints as soon as practicable.
If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).
10. Anonymity and Pseudonymity
Where it is reasonably practicable, you may interact with us without identifying yourself or by using a pseudonym.
However, certain services, such as purchasing products, arranging delivery or responding to specific enquiries, may require you to provide personal information.
11. Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy enquiry or complaint, please contact us:
Maison De Rose Australia
Email: contact@maisonderose.com.au
Website: Maison De Rose Australia
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or privacy practices.
Any updated version will be published on this page with a revised Last Updated date.
Last Updated: September 2026