Maison De Rose Australia is committed to providing a reliable and carefully managed delivery experience. Every order is inspected, securely packed, and dispatched with available tracking information.

AUSTRALIA-WIDE SHIPPING

Complimentary standard shipping is provided on all orders within Australia.

Orders are generally prepared for dispatch within 0–1 business day, Monday to Friday. Estimated delivery is approximately 2–9 business days, depending on the customer’s location, public holidays, and carrier conditions.

Orders placed after 2:00 PM Sydney time, on weekends, or on public holidays will be processed on the next available business day.

INTERNATIONAL SHIPPING

Maison De Rose Australia offers delivery to selected international destinations. International shipping charges are calculated at checkout according to the destination and available delivery service.

International delivery times vary depending on the destination, carrier operations, and customs processing. Any applicable customs duties, taxes, import fees, or local charges are determined by the destination country and remain the customer’s responsibility.

DELIVERY INFORMATION

Customers are responsible for providing complete and accurate delivery information. If you notice an error in your delivery address, please contact us as soon as possible before the order is dispatched.

Once an order has been transferred to the carrier, delivery may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, public holidays, customs processing, or incorrect delivery information.

For larger orders or special shipping arrangements, please contact contact@maisonderose.com.au.

RETURN & REFUND POLICY

For hygiene and safety reasons, Maison De Rose Australia does not accept returns or exchanges for change of mind, personal preference, incorrect product selection, or an individual skin response alone.

If you believe a product is faulty, incorrectly supplied, or materially different from its description, please contact contact@maisonderose.com.au with your order number, product batch details, a clear explanation of the issue, and supporting photographs and/or video where reasonably available.

You may be required to retain and return the product for assessment. Please do not dispose of the product or its packaging while a claim is being assessed.

Submitting a claim does not automatically guarantee a refund. Each claim will be assessed individually, and any applicable remedy will be provided in accordance with the Australian Consumer Law.

Nothing in this policy excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law.

Every order is carefully inspected, packed, and secured before dispatch to maintain product quality and integrity.